Abstract
Abstract “Ubiquitous” represents a concept which means ―God exists everywhere. At the era of information technology, by using all kinds of information products and networks, the word represents that the ubiquitous information ideal world can be realized. However, introducing new technology could also cause other issues because of the impractical lead-in plan. Therefore, we integrated the ubiquitous computing technology with the business process to improve system efficiencies by means if well-defined BPM. Through case study, we chose National Palace Museum as our target and analyzed the operating process using module standardized tools to evaluate the difference in performance after the implementation of ubiquitous application. We have identified the KPIs for introducing ubiquitous services into museum and verified that ubiquitous service has positive benefits.
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