Research on the Resilience Enhancement Path of Technology-Based SMEs Using Dynamic Fuzzy Cognitive Maps—Organizational Context and the Employee Loyalty Perspective

Abstract

Technology-based small and medium enterprises (SMEs) represent an important organizational aspect of technological innovation and economic growth. The complex and turbulent operating environment resulting from COVID-19 is a fatal threat to the survival and growth of technology-based SMEs. Based on the Wuli-Shili-Renli (WSR) methodology, this research uses dynamic fuzzy cognitive maps to analyze the mechanisms underlying the interactions among organizational context, employee loyalty and organizational resilience in the context of technology-based SMEs. The study also includes a sensitivity analysis, and the results of these analyses are mutually corroborated. The study finds that organizational context, employee loyalty and organizational resilience are correlated to varying degrees but also that organizational learning and sustained loyalty are weak, while normative organizational loyalty is relatively weak. This study enriches the research concerning organizational resilience and has practical value with regard to improving the organizational resilience of technology-based SMEs.