Abstract
This paper takes 328 questionnaires of supervisors and employees in the service industry as samples and verifies the mechanism of the relationship between job competence and job well-being from the perspective of mediating effect of job insecurity and moderating effect of perceived organizational support. The results show that job competence has a significant positive impact on job well-being, the stronger job competence is, and the higher job well-being will be. And the positive effect of job competence on job well-being is mediated by job insecurity. Job competence has a positive effect on job insecurity, job insecurity has a significant negative effect on job well-being，and perceived organizational support moderates the relationship between job insecurity and job well-being, with the increase of perceived organizational support, the negative influence of job insecurity on job well-being decreased. It provides new ideas for the service industry to strengthen care and support for employees to reduce job insecurity, improve employee happiness and motivate employees.
Highlights
With the rise of active organizational behavior theory and China’s emphasis on modern service industry talents, the job well-being of service industry talents has gradually become a hot issue in research field
This paper takes the relationship among job competency, job insecurity, perceived organizational support and job well-being of service industry employees as the main line of study
Through sampling questionnaire survey data, this paper discusses the influence of job competency on job well-being, and analyzes how job competency influences job well-being through the mediating effect of job insecurity and the moderating effect of perceived organizational support
Summary
With the rise of active organizational behavior theory and China’s emphasis on modern service industry talents, the job well-being of service industry talents has gradually become a hot issue in research field. The employees with combination of service, knowledge and skills often communicate with customers and provide service to customers face-to-face. Whether they feel satisfied and happy at work will directly affect their service behavior and service attitude. It affects the quality of service, which in turn affects customer’s mood and purchasing behavior, and even affects customer satisfaction and loyalty, it can even affect the achievement of organizational goals. The perceived organizational support can understand employees' needs and expectations for the organization from the perspective of employees, reduce their insecurities by satisfying their needs, and stimulate their attitudes and behaviors that are conducive to the organization
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
