Research on the Performance Evaluation of the SME Administrative Staff

Abstract

Performance evaluation is the most central part of the enterprise performance management process. The nature of administrative staffs’ work and the work features are different. The results of their work are difficult to assess. Thus, how to assess their performance becomes the top priority of the enterprise management. In the study, data evaluation index determination, calculation of the process of design and evaluation criteria are discussed. The study also constructs a SME executive’s performance appraisal data model. A wide range of assessment methods are used in the design process of the model which comprehensive quantitative evaluates staffs’ work performance. The assessment information of the employee's basic performance is put in EXCEL spread sheet to performance sort which is simple and convenient and examination results are fair and impartial, easy to convince the public. In the model, no absolute values are set in assessment times, assess results fully consider the teamwork effect. Moreover, it’s easy for examiners to use for lateral longitudinal contrast, employees will find their own strengths and weaknesses and know the reasons timely which can improve their assessment scores as well as help their colleagues. In general, it easily gives accurate guidelines for future work.