Research on the Implementation of a Web Based Institutional Support System for Middle East College: Proof of Concept Study

Abstract

The research mainly focuses on the mechanism of designing a Web-based Institutional Support System. The paper is aimed towards enhancing the studying and working experience, reducing the faculty man-hours and increasing the student and faculty satisfaction at Middle East College (MEC). Currently, Middle East College is not having any online platform where students or teachers can register their complaints, provide feedback/suggestions, report lost items, register or search for peer tutors etc. These are just some of the challenges currently being faced by the MEC community. The main objective of the paper is to conduct a study on the challenges faced by the student during their course of study at MEC, to provide a sustainable solution by developing an effective, flexible and versatile online system to automate the current manual procedures and make them easier to monitor, manage and resolve. The research analysis provides an effective tool for identifying the target problems. It focuses on the importance of having a user-friendly system that can be easily operated by people of average intelligence. Dynamic Systems Development Method (DSDM) is used for the research and development lifecycle as it mainly focuses on the expeditious delivery of the system within the specified time-frame and allocated budget. After considering and analyzing all the literature sources, gathered data and information, it is found that developing this system is an important step towards the betterment of the students and faculty. It not only improves the reputation and performance of MEC but also enhances the studying/working experience at MEC. By using the proposed system, verified users can log-on using their MEC ID’s and password. The Institutional Support System contains various options such as Complaint Registration, Checking Complaint Status, Adding Suggestions/Feedback, Reporting Lost and/or Broken Items, Managing Peer Tutors, etc. You can also generate various reports on complaints, suggestions, and lost items etc. using the system.