Research on the Impact of E-servicescape on Consumers’ Behavior Intention in the Context of E-commerce Live Broadcast

Abstract

AbstractIn recent years, the development of China’s e-commerce live broadcasting industry has been developing rapidly. With the outbreak of COVID-19, Internet users have opened the shopping mode of live broadcast by e-commerce. As a more accurate and rapid way of content dissemination, e-commerce live broadcasting has built a new mode of communication between brands and consumers, narrowed the distance between consumers and goods during online shopping, and greatly improved the sales conversion rate. At this time, the research on the generation mechanism of consumer behavioral intention in e-commerce live broadcasting platform is very key. This paper introduces three dimensions: aesthetic appeal, functional layout and financial security, and constructs a research model of online service scenario on consumer behavioral intention in the context of e-commerce live broadcast. The empirical results show that the three dimensions of aesthetic appeal, functional layout and financial security have a positive impact on consumers’ behavior intention, and have a significant positive impact on consumers’ trust. Consumer trust has a significant positive impact on consumers’ behavior intention. This study takes the multi-dimensional e-commerce live broadcast e-servicescape as the starting point, provides more reliable basis for the study of consumer behavior will, and expands the application scope of e-servicescape. The research results have certain enlightenment to help the e-commerce live broadcasting platform accurately grasp the needs of users in the process of use and realize the conversion from platform use to purchase..KeywordsE-servicescapeConsumer trustConsumer behavior