Abstract
To provide effective, feasible, efficient and user-expectant services for people with intellectual disabilities, service centres for people with mental handicap and recipients of university services from the perspective of user needs. A conceptual model of a service centre system for people with mental handicap based on the OKR working method is developed to identify service touchpoints and design the system to meet the needs of users through user journey mapping. Based on the OKR working method, the problems are analysed in depth and a conceptual model of the objectives and outcomes of the cooperation between the care institutions and universities is developed from the three-way contact points of universities, care institutions and mentally disabled care recipients, so as to optimise the cooperation model between the service centres for mentally handicapped people and universities.
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