Research on Supply Chain Efficiency in COVID-19: The Role of Information and Communications

Abstract

Information and communication technologies (ICT) have become an integral part of our life. Currently, supply chain (SC) management is also in a digital transformation, especially during the period of disruptions in global and local supply chains caused by the COVID-19 pandemic. The purpose of this study is to provide an empirical descriptive analysis of the role of digital technologies in improving the efficiency and recovery of SC in the pre-crisis period as well as in a pandemic. The research is based on the processing of statistical data and macroeconomic indicators that are freely available. The following are considered as basic indicators: Gross domestic product as a characteristic of the country's economic development level before the crisis; logistics efficiency index; digital life index. The authors have chosen few countries from different categories for the comparative analysis in the context of the selected assessment indicators The obtained study results confirmed the significant role of ICT in the efficiency improving and restoration of SC which had been destroyed in COVID-19. It is concluded that developed economies showed a high efficiency of their logistics systems at the national level and high values of the digital life rating. At the same time, the influence of ICT on the logistics system performance was not decisive in countries with average economic development and below ones. The results of this study can be used by companies' top management of various levels to build a strategy and tactics for their development including crisis management. The research methods and data can be applied to further explore the impact of ICT on the recovery and efficiency of global and local supply chains, including the updated data with the account of coronavirus pandemic impact to indicators which were used in the paper.