Abstract
With the rapid development of information and communication technologies (ICTs), having a website is inevitable for the organizations. Ministry of Saudi Arabia has adopted a policy to use ICT to universities to improve their university portals and services that they offer. Although having good ICT infrastructure in the Saudi Arabian universities, the usage of university portal still low. This paper aims to identify the current situation of student’s portal usage and its content issues that face student in Saudi Arabia universities, and how to solve these issues to produce good quality of portal content that can encourage the students to use the student portal. An online survey questionnaire was collected from 40 academic staff from various universities in Saudi Arabia, and reviewed a numbers of papers. The findings reveal that there is a lack of student’s portals contents, awareness of using ICT, and training and guidance. By enhancing quality of content that will increase the student satisfaction to use the portal, and that will help the university to produce good portal to their students.  Â
Highlights
Saudi Arabia’s Ministry of Higher Education has continuously been working in close association with Saudi Universities for enhancing the quality of higher education so as to make sure that university graduates have the expertise and learning outcomes which correspond with international benchmarks and employment market needs [1]
With the rapid development of information and communication technologies (ICTs), having a website is inevitable for the organizations
This paper aims to identify the current situation of student’s portal usage and its content issues that face student in Saudi Arabia universities, and how to solve these issues to produce good quality of portal content that can encourage the students to use the student portal
Summary
Saudi Arabia’s Ministry of Higher Education has continuously been working in close association with Saudi Universities for enhancing the quality of higher education so as to make sure that university graduates have the expertise and learning outcomes which correspond with international benchmarks and employment market needs [1]. In spite of a robust ICT infrastructure in the universities of Saudi Arabia, the utilisation of university portal by students is quite low [2] Several universities in the country spend a lot on ICT every year but this outlay does not deliver adequate enhancement in ICT services and utilisation. With the swift advancement of information and communication technologies (ICTs), possessing a website is unavoidable for business entities. ICTs, especially those pertaining to the internet, have transformed the manner in which services are rendered in higher education. Especially universities in advanced nations, are greatly involved in portals that emerged as a vital tool for delivery of service and communication between administrative personnel, faculty members and, most significantly, students [4]. University websites intend to offer information to an extensive diversity of users. This paper organized into the following sections: literature review, study method, result and discussion, and conclusions
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