Research on Street-Level Discretion in the West: Past, Present, and the Future

Abstract

Lipsky’s Street‐Level Bureaucracy (1980) led to a major paradigm shift in the study of public administration and bureaucracy. It identified discretion by frontline workers as a critical issue in the study of street-level bureaucracy. Chinese scholars have since 2000 joined research on street-level bureaucracy. Some reviews of the English literature on street-level bureaucracy have been published in China. This paper discusses some major issues in research on street-level discretion in the West, drawing on Hupe and Buffat (Public Manag Rev 16(4):548–569, 2014); Maynard‐Moody and Portillo (The Oxford handbook of American bureaucracy. Oxford University Press, Oxford, pp 255–277, 2010); Portillo and Rudes (Annu Rev Law Soc Sci 10:321–334, 2014). Compared with the Chinese reviews noted above, this paper is a more substantial and updated summary and assessment of the literature on street-level discretion. It also raises some issues for future research on frontline discretion in China.