Research on Strategies to Improve Service Quality of College Teacher Development Center in the Age of “Internet +”

Abstract

Against the backdrop of integration of big data and Internet technologies with higher education, higher education reforms have raised standards for teachers’ teaching ability and information literacy, hence higher standards for the service quality of college teacher development centers. In this context, this paper analyzes the service quality and problems of private college teacher development centers in the system of “Internet + training”, constructs the service quality gap model of the college teacher development center, and explores the causes for poor service quality in the training process. At last, according to the causes, this paper builds the data platform, develops the training teams (program development team and technical support team), relies the virtual community of “E-home of college teacher development”, optimizes the training mode to propose the strategies to improve private college teacher development center in the age of “Internet+”.