Abstract
In order to study the service quality of international tourism cities under the intelligent network environment, this paper constructs an evaluation model named “IEP-CSI” for Macao bus service satisfaction according to the questionnaire data of Macao bus passengers. We draw the following conclusions: with the increase of passengers’ expectation of bus service, the actual perceived quality and satisfaction will decrease; in addition, the passengers’ satisfaction can also be affected by perceived value and perceived quality. This research provides some reference and insights for follow-up research.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
