Research on Service Quality Evaluation System of Automobile Maintenance Enterprises Based on AHP

Abstract

With the development of automobile industry, automobile maintenance industry is closely related to people’s production and life, and plays an increasingly important role in the development of China’s market economy. The level of service quality, only through scientific evaluation can be found shortcomings and problems, for the future improvement and improvement of service quality direction. How to develop and improve the service quality evaluation system of automobile maintenance enterprises in the new situation, so that it can adapt to the construction of socialist market economy and meet the needs of people’s living standards, has become an important topic. This paper mainly expounds the theoretical basis of automobile maintenance quality evaluation, analyzes the current situation of service quality evaluation of automobile maintenance industry in China and the existing problems in automobile maintenance industry. Based on the research of advanced technology and technology of automobile maintenance in China, a comprehensive and perfect service quality evaluation index system of automobile maintenance enterprises is proposed based on the theory of AHP, which is for further regulation Model China’s maintenance service quality evaluation work, lead enterprises to achieve technological progress, and promote industry transformation and upgrading to provide theoretical support.