Research on Product Design of Assisted Employment for the Disabled Based on Kano QFD

Abstract

The purpose of this paper is to effectively obtain users' demand and weight for the auxiliary employment of the disabled, and determine the design requirements of the auxiliary employment products, so as to optimize the process of the auxiliary employment products for the disabled and promote the development of the employment of the disabled. The specific implementation process is as follows: First, use the user journey map to explore the user behavior path and obtain the initial user needs; Secondly, the user needs are classified by Kano model and the demand weight is determined; Finally, QFD completes the transformation between user requirements and design requirements, obtains design weights, and obtains key design goals by comparison. Through the combination of user journey map, Kano model and QFD model, this paper takes the Green Horse aided employment product for the disabled as an example to study, provide design basis and verify the feasibility of this method, and improve the aided employment product from the three dimensions of the disabled, product and buyer.