Research on Performance Evaluation of Warehouse Operators in E-Commerce Enterprises

Abstract

Under the era of quality consumption, consumers' requirements for logistics experience are constantly improving, and e-commerce enterprise warehouse operations are crucial for e-commerce enterprises. Analysis and evaluation of the performance of warehouse operators in e-commerce enterprises can help motivate the work of the operators, improve work efficiency and reduce the work error rate, and improve the overall operation level of the warehouse, so as to better support the long-term development of e-commerce enterprises. According to the characteristics of warehouse operations of e-commerce enterprises, this paper designs the performance evaluation system of warehouse operators in e-commerce enterprises based on the job responsibilities and core work objectives of warehouse workers, introduces the concept of effective work rate, and uses the ultra-efficient data envelopment analysis method. The warehouse operators of commercial enterprises conducted performance evaluation, in order to provide useful reference for the performance research of warehouse operators in e-commerce enterprises.