Research on online public opinion in the investigation of the “7–20” extraordinary rainstorm and flooding disaster in Zhengzhou, China

Abstract

Sorting out the changing characteristics of online public opinion triggered by a series of events in the investigation and assessment of major natural disasters is of great practical significance for optimizing the work of disaster investigation and assessment, governing the ecology of online public opinion, and enhancing the effect of comprehensive disaster reduction. In this paper, we collected relevant comments from several official media accounts, such as People's Daily, and evaluated their emotional color using a sentiment analysis method based on the BERT fine-tuning model. Furthermore, keyword co-occurrence semantic network theme analysis is conducted for texts presenting negative emotional overtones to assess the changes in public opinion hotspots. The impact of the relevant online public opinion characteristics and the release of the disaster investigation report on them was assessed in the context of the investigation report itself. Based on sorting out the characteristics of online public opinion on several related topics, targeted public opinion governance initiatives and relevant suggestions for improving the disaster investigation system are proposed. This paper is of positive significance for studying disaster public opinion and improving the effectiveness of emergency management of rainstorms and flooding disasters.