Research on knowledge transfer process and performance evaluation model among supply chain members

Abstract

A knowledge transfer process model among supply chain members is proposed. The relationship between factors of influencing knowledge transfer and knowledge transfer performance is discussed with the methods of theoretical and quantitative analysis. The results show that the knowledge transfer among supply chain members can be divided into three levels, including between supply chain and external environment, between members of supply chain, and organization's internal knowledge transfer. Knowledge transfer performance among supply chain members is affected by knowledge characteristics, communication and trust degree among supply chain members, supply chain members' knowledge absorptive capacity, knowledge transfer channels' richness and knowledge transfer cost. An undirected weighted small-world network model can be used to evaluate the knowledge transfer performance among supply chain members.