Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)

Ngoc Thach Pham,Dieu Linh Ha,Van Loi Ta,Thi Thanh Binh Dao,Xuan Truong Hoang,Anh Duc Do,Quang Vinh Nguyen

doi:10.3390/su13020809

Abstract

This study aims to investigate and evaluate factors related to the knowledge management model at universities in Hanoi, Vietnam. Based on the system literature review (SLR) approach, the study follows descriptive and inductive approach results of the document review process. Eight factors were synthesized with the fuzzy analytic hierarchy process (FAHP) to evaluate the priority order. Ten experts from seven universities participated in the survey. The results rank as follows: (1) knowledge sharing factor (this also has the highest best nonfuzzy performance (BNP) and average multiplier weight (GM)); (2) knowledge management with big data systems; (3) knowledge creation; (4) knowledge use; (5) knowledge gathering; (6) leadership; (7) knowledge rating; and (8) knowledge storage. Discussions, conclusions, limitations of the study, and suggestions for future studies are also mentioned in this study.

Highlights

Knowledge is an important force in driving performance and creating a competitive advantage in an organization
In Vietnam, knowledge management and knowledge economy are often mentioned in the documents of the Party and State, in the socioeconomic development plan of ministries, branches, and localities
This study aims to contribute to the research by exploring the priorities of these factors in the knowledge management context of universities in Vietnam

Summary

Introduction

Knowledge is an important force in driving performance and creating a competitive advantage in an organization. According to Evers and Gerke [1], since its introduction in the 1980s, knowledge management has become a standard practice to measure organizations on a global scale. The level of understanding surrounding knowledge management in Vietnam, including both theoretical and practical levels, remains limited. Knowledge management plays an important role in the university, both as a basic function and contributing factor to the school’s branding. Research has focused on problems related to acquiring, creating, storing, sharing, developing, diffusing, and deploying knowledge [5,6,7] by individuals or teams/groups within an organization to improve efficiency. New topics related to knowledge management systems are being discussed, including community of practice (CoP) and big data

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Conclusion