Research on Key Competency Elements of an Excellent Front-Line Health Inspector.

Abstract

In order to find out the competency elements of excellent front-line health inspector, and to improve the comprehensive quality and law enforcement level, we conducted this study. Firstly, key Behavior Event Interview (BEI) was used to find out the competency elements of front-line inspector. From May to September in 2020, 7 health inspectors engaged in front-line inspection and law enforcement work in the Pudong New Area Health Inspection agency were interviewed by using the method of key Behavior Event Interview (BEI). Meanwhile, the competency differences of front-line personnel with different performance levels were compared by analyzing the difference of the average grade score, the highest grade score and so on of inspectors in different performance groups. Then the method of expert consultation was used to verify the rationality of the extracted competency elements. Combined with the results of expert consultation and the results of key Behavior Event Interview (BEI), the prominent competency elements of excellent front-line health inspector were found out. The total 6 prominent competency elements were investigation and evidence collection ability, on-site control ability, legal awareness, career love, communication and coordination ability, teamwork ability. Cohen’s Kappa coefficient of the 2 coders was more than 0.6, which had high consistency. The key Behavior Event Interview (BEI) is scientific and reasonable method to find out prominent competency elements of excellent front-line health inspector, and the prominent competency elements found out will be helpful in the human resources planning and management of health inspection in the future.