Research on emergency medical care system in public health events based on Kano model

Abstract

In recent years, the frequency and impact of disease outbreaks in public health events have become increasingly prominent, and the effectiveness of the medical care system has become a key factor in meeting the challenges. Based on the Kano model, this paper aims to study the demand and expectation of the users of the emergency medical care system in public health events. Through the analysis of the user satisfaction and importance evaluation, this study deeply understands the users demand for the system, and puts forward the guidance of improvement and optimization. The findings are summarized as follows: the Kano model is a valuable tool, but its limitations and challenges need to be taken into account; future research can combine big data and artificial intelligence technologies, taking into account psychosocial factors, the introduction of user participatory design and interdisciplinary collaborative research to enhance user experience and satisfaction. This study provides a scientific basis for the improvement and optimization of emergency medical care system in public health events, and has important practical significance.