Abstract
Value should run through the whole PSS design process from customer analysis to concept evaluation. A new customer value model is proposed based on the famous customer value hierarchy model, which aims to analyze customer and acquire value elements to be translated into PSS design requirements. A PSS concept evaluation approach based on data envelopment analysis (DEA) method is given out in this paper to measure the value of each PSS concept candidates. A case study of pipe laying PSS is carried out to demonstrate the effectiveness of PSS design framework driven by customer value.
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