Research on Critical Factors Influencing Organizational Resilience of Major Transportation Infrastructure Projects: A Hybrid Fuzzy DEMATEL-ISM-MICMAC Approach

Abstract

To strengthen major transportation infrastructure projects’ (MTIPs’) organizational resilience and fortify their capacity for crisis management and project risk prevention. In this paper, based on the resilience theory development process, the connotation of organizational resilience of MTIPs is defined, and 20 influencing factors of organizational resilience of MTIPs are extracted from four categories of stability, redundancy, adaptability, and rapidity according to the literature analysis and case study method. The significance, causality, and multilevel recursive order structure of the influencing factors were investigated by the fuzzy DEMATEL-ISM approach, and their driving and dependent characteristics were analyzed through MICMAC. The results indicate that risk warning and prediction, human resources management, inter-organizational synergies, resource reserve situations, organizational leadership, and organizational learning are the crucial factors of organizational resilience in MTIPs. There are three levels and five ranks in the multilevel recursive rank structure of the factors affecting MTIPs’ organizational resilience. Among them, risk warning and prediction, equipment condition and performance, human resources management, and organizational leadership have the deepest impact on organizational resilience in MTIPs. The findings can clarify ideas for subsequent research on organizational resilience in this area and inform project decision-makers in developing strategies for optimizing organizational resilience.