Research of nursing crisis management in medical cosmetology department

Abstract

Objective To explore the causes of nursing crisis in medical cosmetology department and develop appropriated measurements,reduce the substantial risk of crisis events,and ultimately,improve the nursing quality.Methods Before the nursing crisis management implement,810 patients were collected from August 2009 to August 2010.After implement,1032 patients were collected from September 2010 to August 2011,Nursing deficiency rate,dispute rate between patients and nurses and satisfaction of patients were compared before and after implement of nursing crisis management.Results Nursing deficiency rate and dispute rate between patients and nurses were decreased from 4.2％ and 1.6％ to 2.2％ and 0.5％ after the implement of nursing crisis management.Satisfaction degree of patients increased from 86.9％ to 90.4％,and all the differences were statistically significant ( x2 =5.866,7.279 and 5.599 ; P ＜ 0.05 ).Conclusions Application of nursing crisis management in medical cosmetology department could reduce the substantial risk of crisis events,increase the anti-risk ability in cosmestic nursing,provide safe,high-quality nursing care and improve the satisfaction degree of patients. Key words: Cosmetology; Evaluation research; Nursing; Crisis management