Abstract
Background: The fourth industrial revolution (4IR) is primarily based on innovative new technologies, such as artificial intelligence, robotics, and the Internet of Things, which is generally considered as a driving force behind recent global changes. This revolution is reshaping economies, the global landscape and business ecosystems. The 4IR is disrupting the status quo of traditional business operations. Objective: The research objective was to determine how a newly-developed information and knowledge management framework can be used as an enabler for knowledge management (KM) firms to successfully conduct business in the 4IR, further establishing if new innovative services are required for KM firms in the 4IR. Methods: Qualitative research methodology was used to select business cases, and critical case sampling was used for the selection of interviewees. Structured content analysis was conducted on the business cases, and in-depth face-to-face interviews were conducted with the interviewees. Results: The result was the development of an information and knowledge management framework that can be used as a new 4IR enabler by KM firms. The research elaborates on a new service offering that was developed specifically for the KM firm, namely Research as a Service. Conclusion: Knowledge management firms need to adapt their existing business frameworks, business models and commercialisation lifecycles, to ensure that the business is prepared for successful business operations in the 4IR.
Highlights
The fourth industrial revolution (4IR) was announced and recognised in Germany in the year 2011
This study developed an information and knowledge management (IKM) framework for knowledge management (KM) firms to be utilised by them as a guideline for successful business operations in the 4IR
With regard to the KM firm, Research as a Service (RaaS) should be offered in a manner which will allow for the customer to automate certain processes but be able to keep the human aspect embedded for certain processes and function, such as strategy development: In response to privacy and data security laws [...] businesses have expanded their protections to cover personal information about individuals
Summary
The fourth industrial revolution (4IR) is primarily based on innovative new technologies, such as artificial intelligence, robotics, and the Internet of Things, which is generally considered as a driving force behind recent global changes. This revolution is reshaping economies, the global landscape and business ecosystems. The 4IR is disrupting the status quo of traditional business operations
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