Abstract
The current situation of enterprise product quality evaluation is analyzed in this paper, and a set of quantitative evaluation methods based on product quality characteristics in response to the existing problems is proposed. The specific evaluation process is defined, and the steps such as determining product category, identifying quality characteristics, developing evaluation Indicators, carrying out evaluation work, overall quality evaluation and application of evaluation results are introduced in detail. Practice has proved that this method can scientifically analyze and evaluate the individual products and overall quality level of enterprises, can be applied in enterprise quality assessment, quality improvement and macro decision-making, and effectively improve the quality management ability of enterprises.
Highlights
Product quality is usually comprehensively evaluated from three aspects: inherent quality, perceived quality, and loss quality
In response to this problem, this paper proposes a quantitative evaluation method based on quality characteristics, which can scientifically analyze and evaluate the quality of enterprise products, and can be applied in enterprise quality assessment, quality improvement, and macro decision-making
The following principles should be obeyed: In order to realize the refined management of product quality evaluation, quantitative evaluation methods should be adopted to decompose the overall quality evaluation into various evaluation indicators according to 100 points; In the process of selecting quality characteristics as evaluation indicators, the differences of various indicators should be fully considered, the key indicators, important indicators and general indicators of the product should be identified, and the weight design and ratio should be treated differently; In order to realize the comprehensive quality evaluation of various types of products, the evaluation indicator system of different products must have a reasonable hierarchical structure
Summary
The basic mission of an enterprise is to provide the market with high-quality products that meet customer needs. How to effectively evaluate product quality, identify and improve the weak links in product quality, and meet the needs of enterprise internal control, government administrative supervision and consumers is directly related to the success or failure of the enterprise. The inherent quality of the product is the basis of product quality and will directly affect the perceived quality and loss quality. The product qualification rate is generally used to evaluate the inherent quality of the product, and the evaluation method is too extensive In response to this problem, this paper proposes a quantitative evaluation method based on quality characteristics, which can scientifically analyze and evaluate the quality of enterprise products, and can be applied in enterprise quality assessment, quality improvement, and macro decision-making
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