Abstract
Based on the data of 95598 work sheets and quality inspection, this paper constructs customer commissioners business capability evaluation models of different business types. Firstly, through DBSCAN algorithm we mine the potential category characteristics of customer commissioners. Then, entropy method is used to score the customer commissioners under the target category comprehensively. Finally combining the clustering results and entropy score, the customer commissioners with relatively strong and weak business capabilities are identified accurately. By marking the business capacity labels for the corresponding customer commissioners, it has guiding significance for the post adjustment and business training, which can improve the quality of power supply service and customer satisfaction for customer service center.
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