Rerouting Tourism and Hospitality in Crisis: A Systematic Literature Review and Future Research Directions

Abstract

This chapter sheds light on the Systematic Review of the literature dealing with the crisis management in the tourism and hospitality industry during COVID-19. The study then made an effort to comprehend how the tourism and hospitality industry dealt with the pandemic problem. The objectives of the study are three folds such as (1) to the corpus of research in the tourism and hospitality industry and COVID-19; (2) to usher the strategies adopted in the tourism and hospitality industry during crisis and (3) to explore the future research direction in rerouting Tourism and Hospitality in crisis. To fulfill the objectives of the study Systematic Literature Review (SLR) has been conducted using the extracted dataset on the domain of “crisis management in tourism and hospitality” from the Scopus and Web of Science. The extracted data were merged using the R programming. An extensive bibliometric approach was performed to know the trends of research in this domain through bibliographic coupling, citation analysis, and prestige analysis and coword analysis through the R programming. Similarly, the study also employed co-citation analysis to cluster the articles in this chapter to usher the similarity and proximities. Four clusters have been evolved from the cluster analysis using multidimensional scaling method (MDS) method. Four clusters incorporate four different themes which are interrelated to each other such as cluster one elaborates initial and specific effect of COVID-19 on various domains of travel and tourism. Cluster two likes to elaborate on the holistic approach in defining the narrative for crisis and risk management with broader disaster management. Cluster three is an extension to the research work carried out in the cluster one and two where earlier clusters are dedicated towards impact on travel and tourism sector from the supply side and framework for risk and crisis management respectively. And cluster 4 is dedicated to the creation of smart destinations for improving the lifestyle of the residents along with enhancing the experiences of the tourists. It is the first study of its kind to incorporate SLR to understand crisis management research trends and analyse the impact of COVID-19 on the tourism and hospitality industry. The paper makes an important methodological addition by showing how to use R programming to combine data from Scopus and the Web of Science to do bibliometric analysis. Additionally, it helps advance future study trends by using the R clustering approach to extract themes.KeywordsCrisis managementResilience strategyCOVID-19Tourism and hospitalitySystematic literature review (SLR)Bibliometric analysisCluster analysisR programming