Abstract
The customization of products and variable market demands result in increasing product varieties and smaller product volumes. As full automation of such processes is not cost-effective yet, the assembly and inspection are often performed at manual workstations. As a consequence, assembly workers have to manage complex assembly processes with a wide diversity of assembly components and varying assembly steps. This increases the need for individual assistance in modern assembly systems. So far, assistance mainly focuses on some process-related aspects of assembly processes, while system acceptance, motivational aspects and individual support needs of the worker are not considered. Therefore, based on theoretical discussions and expert interviews, this paper defines requirements for human-centered assistance systems that combine individual assistance with incentive systems. In a case study, the obtained requirements for incentive-based assistance systems are applied to a modeled assembly process of an extruder for a 3D printer. Finally, general implications and dependencies of the requirements on manual assembly are discussed.
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