Requirements Engineering: A Case of Developing and Managing Quality Software Systems in the Public Sector

Abstract

This chapter describes the managerial processes and governance frameworks that are used to develop software applications and software-intensive systems at the Australian Bureau of Statistics (ABS). The chapter focuses on the software requirements development activities against the backdrop of a dynamic operating environment and technically challenging Information and Communication Technology (ICT) infrastructure. Recognition of the importance of software requirements engineering at a strategic level is evident, supported by senior management and with ongoing user involvement and consultation An enterprise architecture provides a framework for the integration of requirements engineering with business drivers and subsequent development practices. The software and ICT outcomes are benchmarked at or near best practice and are accompanied by above average ABS corporate performance. The ABS practices show congruence with theoretical frameworks and international standards.