Abstract
Total Quality Management (TQM) refers to a strategy used by the administrative sector so that all organizational levels understand the representativeness of adding quality to business procedures. Therefore, the present study aims to conduct a systematic literature review of high impact research on development of Total Quality Management in Brazilian companies, to identify the transformation procedures that are inserted in organizations. To that end, the Methodi Ordinatio was applied to the raw portfolio to identify the most relevant, high impact, studies in the area. Scopus and Web of Science databases were used from 2010 to 2019. Mendeley, EndNote and VOSviewer were used for reference management and clustering topics. The results show the main trends in the referred body of literature, organizational transformation procedures are related to the top-down model. It was evaluated that management based on shared responsibilities is used by few Brazilian companies, the relationship with suppliers is in the process of change and Total Quality Management is initially implemented in conjunction with some changes in the company, especially in the structure of organizational levels. Furthermore, this study gives an overview that the classic concept of Taylorism is still present in the structure of companies in Brazil and the process of continuous improvement is under a process of transformation. ====================================== DOI: 10.18226/23190639.v8n3.02 Luciane Silva Franco*, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil. E-mail: lu05-franco@hotmail.com Juliana Moletta Nadal, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil. E-mail: julianamnadal@gmail.com Claudia Tania Picinin, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil. E-mail: claudiapicinin@utfpr.edu.br Luiz Alberto Pilatti, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil. E-mail: lapilatti@utfpr.edu.br Antonio Carlos Franco, Universidade Tecnológica Federal do Paraná (UTFPR). Brasil. E-mail: francoancf@hotmail.com Submetido: Abril 2020 Aceito: Junho 2020 *Contato para Correspondência
Highlights
Total Quality Management (TQM) is a theme addressed by organizations and researchers, adopted as a broad management model for total quality
The present study aims to conduct a systematic literature review of high impact research on development of Total Quality Management in Brazilian companies from 2010 to 2019, to identify the transformation procedures that are inserted in organizations, answering the following questions: (a) What are the principles of the Total Quality Management tool in the continuous improvement process?; (b) What are the main impacts of the implementation of Total Quality Management in Brazilian companies?
Regarding Total Quality Management in companies in Brazil, the 21 high impact articles are brought to analysis in the results section
Summary
Total Quality Management (TQM) is a theme addressed by organizations and researchers, adopted as a broad management model for total quality. TQM is considered as a precursor to so-called quality programs in the dissemination of companies (Bouranta, Psomas, Barraza, & Jaca, 2019). The tool seeks, through managers and other employees, to integrate the company into a continuous improvement process (Samawi, Abu-Tayeh, Yosef, Madanat, & Al-Qatawneh, 2018). TQM is a set of quality tools designed to expand the business and reduce waste from unnecessary activities (Daghfous & Barkhi, 2009)
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