Abstract
PurposeKnowledge- and communication-intensive domains still long for a better support of creativity that considers legal requirements, compliance rules and administrative tasks as well, because current systems focus either on knowledge representation or business process management. The purpose of this paper is to discuss our model of integrated knowledge and business process representation and its presentation to users.Design/methodology/approachThe authors follow a design science approach in the environment of patent prosecution, which is characterized by a highly standardized, legally prescribed process and individual knowledge study. Thus, the research is based on knowledge study, BPM, graph-based knowledge representation and user interface design. The authors iteratively designed and built a model and a prototype. To evaluate the approach, the authors used analytical proof of concept, real-world test scenarios and case studies in real-world settings, where the authors conducted observations and open interviews.FindingsThe authors designed a model and implemented a prototype for evolving and storing static and dynamic aspects of knowledge. The proposed solution leverages the flexibility of a graph-based model to enable open and not only continuously developing user-centered processes but also pre-defined ones. The authors further propose a user interface concept which supports users to benefit from the richness of the model but provides sufficient guidance.Originality/valueThe balanced integration of the data and task perspectives distinguishes the model significantly from other approaches such as BPM or knowledge graphs. The authors further provide a sophisticated user interface design, which allows the users to effectively and efficiently use the graph-based knowledge representation in their daily study.
Highlights
Companies and other organizations today are faced with highly dynamic, competitive environments
To support efficient and effective use of the proposed TEAM model, we provide a processes sophisticated user interface design which considers the high complexity of the graph-based knowledge representation
User feedback was collected through open interviews with the administrative staff and knowledge workers who participated in the case studies
Summary
Companies and other organizations today are faced with highly dynamic, competitive environments. The digitization of communication-intensive knowledge work is one of the greatest challenges and one of the greatest opportunities. Knowledge workers such as researchers, developers, consultants or lawyers heavily rely on communication. The lack of a model that allows to define and handle mental concepts [1], which evolve during daily work, hinders a continuous process of knowledge-applying data transformation tasks of individual users. This might be one reason that business process modeling, as well as individual and organizational learning processes, have not yet been successfully applied to data- and knowledge-driven, process-oriented knowledge work
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