Abstract
BackgroundPrimary care nurses play a pivotal role in the response to disasters and pandemics. The coronavirus diseases 2019 (COVID-19) pandemic required preventative, diagnostic, and curative measures for persons presenting with symptoms of COVID-19 by healthcare providers, whilst continuing other essential services. We aimed to investigate the reorganisation of primary care services during COVID-19 from the perspectives of primary care nurses in the Western Cape province of South Africa.MethodsWe administered an online survey with closed and open-ended questions to professional nurses enrolled for a Postgraduate Diploma in Primary Care Nursing at Stellenbosch University (2020) and alumni (2017–2019) working in the Western Cape. Eighty-three participants completed the questionnaire.ResultsThe majority of the participants (74.4%) reported that they were reorganising services using a multitude of initiatives in response to the diverse infrastructure, logistics and services of the various healthcare facilities. Despite this, 48.2% of the participants expressed concerns, which mainly related to possible non-adherence of patients with chronic conditions, the lack of promotive and preventative services, challenges with facility infrastructure, and staff time devoted to triage and screening. More than half of the participants (57.8%) indicated that other services were affected by COVID-19, whilst 44.6% indicated that these services were worse than before.ConclusionOur findings suggest that the very necessary reorganisation of services that took place at the start of the COVID-19 pandemic in South Africa enabled effective management of patients infected with COVID-19. However, the reorganisation of services may have longer-term consequences for primary care services in terms of lack of care for patients with other conditions, as well as preventive and promotive care.
Highlights
Primary health care (PHC) is widely accepted as the cornerstone of universal health coverage.[1]
PHC, primary health care; persons under investigations (PUIs), persons under investigation; COVID-19, coronavirus disease 2019. †, Multiple response options so variables do not add up to 100%
Primary care services are pivotal in the pandemic response
Summary
Primary health care (PHC) is widely accepted as the cornerstone of universal health coverage.[1]. Building into and reorganising PC services alongside developing effective strategies to reach underserved populations are key to strengthening the health system and have been shown to have positive effects on health outcomes.[4] In South Africa, re-engineering of PHC towards universal health coverage[5] was built on an existing framework of clinics and community health centres that provide first level care to the majority of the population. The reach of these facilities is significant, but the quality of care provided is vastly variable, and noted to be poor in many parts of the country.[6]. We aimed to investigate the reorganisation of primary care services during COVID-19 from the perspectives of primary care nurses in the Western Cape province of South Africa
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