Abstract
In this system we consider a batch arrival Poisson input with two phases of heterogeneous service with random feedback in each servivce. The first phase of service is essential for all customers, but with a probability tagged customer chose second phase, feedback to tail of original queue or leave the system. Also, after completion of the second phase, with a probability the customer leaves the system, or feedback to tail of original queue. At each service completion epoch, the server may apt to take a vacation with a probability or continue to be available in the system for the next service. The service times are assumed to be general. The vacation period of the server has two heterogeneous phases with Coxian-2 distribution. The vacation times are assumed to be general. When the server goes for vacation, service become unavailable and customers may decide to renege at each vacation times. We assume reneging follow exponential distribution. All stochastic processes involved in this system (service and vacation times) are independent of each other. We derive the PGF’s of the system and by using them the performance measures are obtained. Some numerical approch are examined the validity of results.
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