Remote consultations in orthodontics: factors to consider for success

Abstract

Remote consultations in orthodontics were quickly thrust to the forefront of the orthodontic profession during the COVID-19 pandemic of 2020. With the UK public now accepting telephone consultations and various video applications as a convenient and secure method of communication, it seems likely that, even after the ramifications of the COVID-19 pandemic have dissipated, increased use of remote consultations will continue to be seen as desirable. It is therefore important that orthodontists, and any other orthodontic staff who have been delegated the task of being involved in teleorthodontics ensure they are aware of the limitations as well as the benefits of teleorthodontics. They should also be able to demonstrate competence in how to effectively and appropriately carry out teleorthodontic appointments remotely with patients. CPD/Clinical Relevance: It is likely that patient expectations surrounding traditional face-to-face consultations will change as a result of the COVID-19 pandemic and the opportunity to investigate and explore new ways of working should be embraced. Working through the considerations that must be taken at each stage of the remote consultation as well as the use of appropriate checklists will ensure that the risk of human error is reduced, while undertaking remote consultations in orthodontics.