Abstract
I'm an ethnographer at a major financial institution. My work became a lot more meaningful after my family and I lost our home in a devastating arson attack. In this Pecha Kucha, I tell the story of how this catastrophic fire loss forced me to reclaim my agency. Today, I channel memories of bereavement and recovery into my quest to improve experiences for customers and in my community. “Knowledge is awareness that fire can burn; wisdom is remembering the blister.” —Leo Tolstoy
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