Religiosity, Spirituality, and Life Satisfaction in Relation to Teachers’ Service Quality

Abstract

Religiosity in this study pertains to five dimensions, namely: public practice, private practice, religious experience, ideology, and intellectual dimensions. Service quality is defined as an overall judgment similar to attitude towards the service and is generally accepted as an antecedent of overall customer satisfaction. This study aimed to ascertain if religiosity, spirituality, and life satisfaction are predictors of service quality among 15 faculty members in Cawayanan National High School, Tubigon East District, Division of Bohol, Philippines, who held permanent teaching positions as of S.Y. 2015 – 2016. It utilized a descriptive-correlational research design through the survey method. The results of the findings revealed that the respondents were highly religious in four areas of religiosity: ideology, public practice, private practice, and religious experience as measured through CRS-15. They possessed High Spirituality levels and felt that they were "Very Close" to God. They also obtained Average Satisfaction in life as measured in the SWLS. The respondents showed a satisfactory level of service quality in the five areas of service quality (Reliability, Assurance, Tangibles, Empathy, and Responsiveness). Recommendations were proposed to translate the respondents’ high religiosity and spirituality levels into selfless service and commitment.