Relevance of the technology acceptance model (TAM) in information management research: a review of selected empirical evidence

Abstract

Purpose- The purpose of the study was to examine the relevance of the Technology Acceptance Model (TAM) in information management research, and how it has been extended in relation to its perceived usefulness and perceived ease of use. Methodology- A desk study approach was used to review some of the studies that have used the model. Search engines, such as google scholar, yahoo search, and answers. com, were used to search through internationally renowned journals like Emerald, Science direct, IJRIC, South African Journal of Information Management and others. In all, twenty two (22) articles that were published from 1999 to 2016 were used. The 22 articles were those which have used the TAM in empirical studies and have well-described methodologies and clear findings. Findings- The review showed that TAM is still recognized as the right model for quantitative based information management research, and to a lesser extent qualitative information management research and desk studies. However, while some researchers concluded that the TAM is relevant in determining and assessing users’ behaviour regarding technology usage with respect to time, others have criticised the TAM as too limited in the areas of theoretical assumptions and practical effectiveness. These critics have concluded that the model lacks the necessary attributes as a good theory for information system research. Conclusion- In essence, the conflicting views create inconclusiveness about usage of TAM as a theoretical model. Such inconclusiveness calls for further research, and such research should set clear boundaries with respect to measurement of the issues, sampling procedures, and the analytical procedures.