Abstract
Purpose – The purpose of this paper is to study the nature of the incubator manager (IM)‐client, client‐client and client‐IM‐client relationships that facilitate incubation activity.Design/methodology/approach – A case study methodology was adopted for undertaking the empirical work. The case organization was an Irish Dublin‐based university campus incubator. During the course of the research, which lasted six months, data were collected from high‐technology client firms and the incubator management using semi‐structured interviews, non‐participant observation and corporate documents.Findings – Incubation is very much dependent on the quality of human relationships and occurs via a process of co‐production in dyads and triads. Without the voluntary and active participation of client firms, the mechanisms that facilitate co‐production break down. There is no one master incubation process, it is comprised of small micro‐processes each with its own norms, dynamic and stages depending on relational quality.Re...
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