Relationships between Nurses’ Resilience, Emotional Labor, Turnover Intention, Job Involvement, Organizational Commitment and Burnout

Abstract

Objectives: To explore the correlation of emotional labor, turnover intention, burnout, job involvement, organizational commitment and resilience among nurses and identify the factors affecting resilience. Methods/Statistical Analysis: The participants were 382 nurses within five years of clinical career who had a registered nurses license and involved at the Hospital Nurses Association’s nationwide education program. A total of 382 questionnaires were collected from January to June 2015. Finally, 340 data that excluded 42 as improper responses were analyzed using t-test, ANOVA, Pearson correlation coefficient and Simple regression analysis. Findings: Resilience of nurses was positively correlated with job involvement and organizational commitment. It was negatively correlated with emotional labor, turnover intention and burnout. The variables significantly affected by resilience were emotional labor (F = 17.30, p<.001), job involvement (F = 21.53, p<.001), organizational commitment (F = 28.11, p<.001) and burnout (F = 77.85, p<.001). But resilience had no significant effect on turnover intention. Improvements/Applications: This study revealed that the important individual factor of resilience had a positive influence on organizational commitment. Thus, resilience should be actively promoted and a program developed to enhance the resilience of nurses.