Relationships between ability requirements and human errors in job tasks.

Abstract

This article describes a program of research investigating the relations between abilities required to perform job tasks and human error probabilities while performing these tasks. Study 1, using objectively derived human errors made in performing Air Force job tasks, evaluated an ability-requirements classification methodology and found that error rates were related to the numbers, types, and levels of different abilities required. In Study 2, subject matter expert panels used the methodology to identify the ability requirements of tasks in 2 different jobs found in each of 2 types of nuclear power plants. This study, using a task-anchored scale of human error probability, replicated the findings of Study 1, identified 2 ability requirements that cross-validated in predicting task-error probabilities across both jobs and plants, and identified other abilities specific to error probabilities in each job.