Abstract
Self-service technology is rapidly changing how casino organizations are delivering services. Fueled by consumer demand, self-service technology is providing value added options for customers in all areas of the casino industry. The purpose of this research is to examine the relationship between technology, World Wide Web (WWW) usage and the self-directed learning readiness of employees in the casino industry. Along with a descriptive inquiry into the WWW technology expertise of casino employees, a linear regression model indicated there is a significant relationship between WWW usage and self-directed learning readiness. As technology continues to transform the casino industry, human resource development programs and practices will need to reflect this rapidly changing environment.
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