RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT PRACTICES AND CONTRACTORS COMPETITIVENESS

Alotaibi Alotaibi

doi:10.3844/ajassp.2013.247.252

Abstract

Total quality management is basically about continu ous organizational success through the employment of customer satisfaction and by basing it on the contr ibution of all the employees constantly working to enhance processes, services and products. The competitiveness concept has been defined in multitude of ways; in the individual firm’s context, industries context and nation’s context. The aim of the study is to identify the relationship between total quality man agement practices and contractors competitiveness. In order to achieve the study objective in the present study, a survey conducted. Questionnaires distribu ted to the contractor’s managers in Saudi Arabia. The find ings of the study turn out to be true; the study wi ll contribute to both theory and practice. Through the present study, the researcher expects the findings to shed light on the research conducted hierarchical r egression to analyse the relationships amongst diff erent total quality management practices and practices of competitiveness.

Highlights

Total Quality Management (TQM) is considered as a philosophy that is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products (Al-Asiri, 2004)
This study has provided specific inputs relative to contractor competitiveness in Saudi Arabia
The factors examined in this context were total quality management practices, quality culture and competitiveness

Summary

Introduction

Total Quality Management (TQM) is considered as a philosophy that is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products (Al-Asiri, 2004). In other words, it is an all-encompassing effort expended to bring about customer satisfaction through continuous improvement (Torbica, 1997). Total quality is the inflexible and repeatedly refining exertion by everyone in an organization to comprehend, meet and exceed the expectations of customers (Hoang, 2009)

Objectives

Results

Discussion

Conclusion