Abstract
Maintenance is often defined as the series of activities undertaken to take care of the building structure and services to ensure the intended functions and optimal performance of a building life cycle. The management department of a building is usually responsible for the enhancement of the indoor environment quality by service delivery and for boosting occupant productivity and satisfaction. Thus, a salient point of this study is to determine the current level of the building’s maintenance management service for indoor environmental quality in Penang bus terminals, along with its occupant satisfaction with regards to the services provided in the building. The assessment of the indoor environmental quality includes the evaluation of thermal comfort, lighting condition, air quality and cleanliness. Apart from that, qualitative and quantitative methodologies were applied during the process of data collection and analysis. A questionnaire survey was distributed to 500 of the targeted population for each bus terminal, including passengers and the staff. In this study, the conclusion was drawn in which the maintenance management service level of the bus terminal was directly proportional to occupant satisfaction. However, the current quality of maintenance management services in the bus terminals are still not up to the level of the occupants’ satisfaction.
Highlights
Every building has its lifespan in which to carry out its intended function
The term ‘maintenance’ is defined as activities undertaken aimed at taking care of the building structure or/and service to ensure that a building serves its intended functions throughout its entire lifespan
The purposes of this study were to examine the relationship between the level of the maintenance management services related to the indoor environmental quality and the occupant satisfaction level, and to acknowledge the level of the building maintenance management services provided by the Penang bus terminal and their respective occupant satisfaction
Summary
Every building has its lifespan in which to carry out its intended function. It deteriorates over time, reducing the quality of the building structure, services and facilities. To a more critical extent, a building that is being managed poorly and with improper maintenance will face more damage and costly repair work if left unattended, and eventually endanger the health and safety of the occupants [1] These phenomena are often seen especially when the building is older and subjected to a longer utilization period. The term ‘maintenance’ is defined as activities undertaken aimed at taking care of the building structure or/and service to ensure that a building serves its intended functions throughout its entire lifespan These activities occur after the completion or after any repair, refurbishment or replacement to the current standards [2]. This shows the way to best manage buildings so to improve the indoor environment for the occupants and users as a result of strategic planning
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
