Abstract
Previous research has addressed the relationship between human resource management (HRM) and work organisation practices and innovation outcomes. However, the findings suggest that the causal mechanisms of this link are not yet fully understood. Further work is therefore considered necessary in this regard. This study contributes to this field with an exploratory investigation. The purpose is to extend our understanding of how such practices can improve innovation outcomes, based on the experiences of professionals from leading innovating companies. A qualitative methodology has been applied, comprising successive application of in-depth personal interviews and the Delphi technique. The results suggest that three of the instruments that make a major contribution are leadership style, an innovation-friendly culture and the creation of work teams to find solutions to customer needs.
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