Abstract
Due to increased competition and the constant need to improve operations, most companies have implemented continuous improvement programs, most notably Six Sigma. However, not all the SS initiatives have always been successful. It is widely accepted that employee education is required prior to and during successful SS implementation. According to Chakravorty, 2010, however, nearly 60% of all corporate Six Sigma initiatives fail due to diverse misconceptions and inaccurate deployments of educating employees. This paper intends to delineate and set out what practices corporations should implement in the education of employees prior and through deployment of Six Sigma initiatives. The study is conducted within the Automobile industry in Europe. The results identify which taxonomies of education are most significant for successful SS initiatives. The outcomes strongly suggest that vital key ingredients of employee education are how to use the essential DMAIC tools and comprehensive education of metrics (PPM and Sigma level) throughout the implementation of Six Sigma.
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