Relationship between emotional intelligence and self-actualization in managers of a trading company

Tatiana L Shabanova

doi:10.46224/ecoc.2021.4.2

Abstract

Introduction. The relevance of studying the emotions of employees in organizations is due to the economic and psychological crisis, as a result of which many managers are trying to cope with their stress at work and, in some cases, their job duties remotely. The study aims to examine the relationship between emotional intelligence and individual characteristics of self-actualization in managers of a large trading company. Materials and methods. Forty employees from various trade organizations took part in the study. The following methods were used: the emotional intelligence assessment technique (N. Hall) and the self-actualization test (SAT) (E. Sjostrom). Spearman rank correlation method was used. Research results. A reliable direct relationship between self-motivation and contact was obtained (rs = 0.460; p ≤ 0.05). Self-motivation, defined as managing one’s emotions, determines a person’s ability to quickly establish contacts with people and communicate. The feedback of self-motivation and self-esteem was revealed (rs = -0.555; p ≤ 0.05). According to the respondents’ evaluations, social success is not affected by a person’s ability to manage emotions and feelings. An inverse relationship of empathy and self-esteem was also revealed (rs = -0.463; p ≤ 0.05). Respondents believe that empathy with others can hinder the achievement of social success, recognition, and self-esteem. Conclusion. Emotional intelligence of employees: contributes to developing their leadership skills, increases stress resistance at work, job satisfaction, motivation, interest in organizational learning, reduces emotional exhaustion and fatigue, and is a means of conflict resolution. All this has a positive effect on the company’s efficiency.

Highlights

The relevance of studying the emotions of employees in organizations is due to the economic and psychological crisis, as a result of which many managers are trying to cope with their stress at work and, in some cases, their job duties remotely.The study aims to examine the relationship between emotional intelligence and individual characteristics of self-actualization in managers of a large trading company
Busk); the ability to understand personality relations represented in emotions and to manage the emotional sphere based on intellectual analysis and synthesis
Summarizing the available approaches, we can note that individuals with highly developed emotional intelligence have a pronounced ability to understand their own emotions and the emotions of others, to manage the emotional sphere, which leads to higher adaptability and efficiency in life and profession [5]

Summary

Introduction

The relevance of studying the emotions of employees in organizations is due to the economic and psychological crisis, as a result of which many managers are trying to cope with their stress at work and, in some cases, their job duties remotely.The study aims to examine the relationship between emotional intelligence and individual characteristics of self-actualization in managers of a large trading company. In addition to being well oriented in the modern information space and their professional field, young people today for successful selffulfillment in the profession are required to be skilled organizers of dialogic communication, effective stress managers and risk managers, capable of managing conflict and stressful situations, overcoming difficulties and preventing professional risks. In this regard, the structure of professionally important qualities should include special abilities of emotional intelligence. Summarizing the available approaches, we can note that individuals with highly developed emotional intelligence have a pronounced ability to understand their own emotions and the emotions of others, to manage the emotional sphere, which leads to higher adaptability and efficiency in life and profession [5]

Methods

Findings

Discussion

Conclusion