Abstract

This paper demonstrates that work in digital enterprises— like work in conventional enterprises—can be carried out effectively by autonomous agents, subject to a regulatory regime that combines standing enterprise-wide policies with flexible managerial controls. The proposed regulatory mechanism, which is based on the concept of Law Governed Interaction (LGI), can support a wide range of enterprise policies, and a wide spectrum of managerial styles—including the procedural style underlying the so called Workflow Management System (WfMS).

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