Abstract
The main aim of this article is to introduce and systemise the most important regulatory and institutional solutions concerning the protection of consumers of financial services. Customer protection is not only essential for the development of financial systems, but is also a prerequisite for financial stability in both individual economies and in an international dimension. The present regulatory-institutional framework of the protection of consumers of financial products offers a multiplicity of solutions. There is, however, a clear trend which has occurred as a result of the global financial crisis - international efforts to develop common solutions and strengthen cooperation. It is essential to find solutions which can complement regulatory-institutional ones and raise the level of protection. One of the most effective methods is to educate consumers in financial matters.
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