Abstract
Reflecting on Actions in Living Lab Research
Highlights
Reflecting on Actions in Living Lab ResearchFrom the quiet reflection will come even more effective action
The living lab approach builds, first and foremost, on the position that end users, or people being affected by the technology, are the only real experts regarding their own contexts, goals, and activities and it yields important insights that are beneficial to innovation processes (Leminen & Westerlund, 2016; Schuurman et al, 2016)
The end users acquired knowledge on both energy-saving opportunities, they increased their level of competence in using the digital innovation, they provided competent feedback related to the design of the innovations, and they gave competent feedback on the living lab approach with the test storyline
Summary
From the quiet reflection will come even more effective action. Living labs deploy contemporary open and user-centred engagement processes in realworld contexts where all relevant stakeholders are involved and engaged with the endeavour to create and experiment with different innovations. The results show that, when end users were stimulated to use the implemented innovation through different explicit assignments, they both increased their understanding of the situation as well as changed their behaviour. Living lab processes are complex and dynamic, and we find that it is essential that a living lab have the capability to adjust its roles and actions. We argue that being reflective is beneficial for innovation process managers in living labs because it allows them to adjust processes in response to dynamic circumstances
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