Referral prioritization at the specialist breast clinic

Abstract

Aim: The workload of specialist breast clinics is ever increasing and long waiting time is expected. Clinical guidelines were employed to sort out the priority of consultation. The effectiveness of this system is reviewed.Methods: All referrals seen at the specialist breast clinic from January 2002 to March 2002 were retrospectively studied. The guidelines for allocation to urgent appointment included – (1) urgent referral as determined by referring physician; (2) referral not labelled as urgent but certain ‘high risk’ criteria were present: age more than 50, lump bigger than 3 cm, bloody nipple discharge and physical signs suggestive of malignancy like irregular or fixed breast lump. Routine appointment was given if these criteria were not met. Patients with imaging and cytology results available before specialist consultation were given appointment with reference to the investigation result and excluded from the present analysis. Outcome of the patients in each category was assessed.Results: 165 referrals were analysed and 14 cancers were diagnosed. The mean waiting time for urgent and routine appointments were 2 weeks and 20 weeks, respectively. There were 52 urgent referrals and eight (15.4%) cancers were diagnosed compared to six cancers (5.3%) diagnosed in the 113 non‐urgent referrals. Forty‐two patients among these 113 patients were given urgent appointment due to the presence of high‐risk criteria and as a result, all the six patients with cancers were allocated to urgent appointments. None of the patients given routine appointment had breast cancer diagnosed.Conclusion: It was reassuring that no cancer was diagnosed in patients who had been allocated to routine appointment. In addition to the clinical assessment by the referring physicians, certain ‘high‐risk’ criteria serve as useful guides in assigning the urgency of specialist consultation.